# Privacy Policy
Last updated: June 1, 2026
Autocraft India respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you interact with us through our website, Instagram, Facebook, Messenger, WhatsApp, ads, comments, or customer support channels.
## 1. Who We Are
Autocraft India is a premium automotive accessories ecommerce brand offering products such as decorative vehicle number plate frames and related automotive accessories.
Website: https://theautocraft.in
## 2. Information We May Collect
We may collect the following information when you interact with us:
- Name
- Phone number
- Email address
- Delivery address
- Order details
- Vehicle model or product preference
- Instagram or Facebook username/profile ID
- Messages, comments, enquiries, and support conversations
- Payment status or transaction reference, where applicable
- Website usage and analytics data
- Any information voluntarily shared by you through forms, messages, or support channels
We do not intentionally collect sensitive personal information unless it is voluntarily shared by the customer for order or support purposes.
## 3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Respond to product enquiries
- Provide customer support
- Send order updates and tracking information
- Confirm product fitment or availability
- Improve our products, services, website, ads, and customer experience
- Manage Instagram, Facebook, Messenger, WhatsApp, and website conversations
- Prevent fraud, misuse, spam, or unauthorized activity
- Comply with legal or regulatory requirements
## 4. Meta, Instagram, Facebook, and WhatsApp Interactions
When you message, comment, or interact with Autocraft India on Instagram, Facebook, Messenger, WhatsApp, or Meta ads, we may receive basic profile and interaction information provided by Meta platforms.
This may include your public profile name, user ID, message content, comment content, and interaction history with our business.
We use this information only to respond to your enquiry, provide support, manage sales conversations, and improve customer service.
## 5. Automated Replies and AI Assistance
Autocraft India may use automation or AI-assisted tools to help respond to common customer enquiries such as price, availability, COD, delivery time, product details, and order status requests.
Sensitive matters such as complaints, refund requests, cancellation requests, payment issues, serious delivery issues, or unclear cases may be forwarded to a human support team.
## 6. Sharing of Information
We do not sell your personal information.
We may share necessary information only with:
- Delivery and logistics partners
- Payment service providers
- Website and ecommerce platform providers
- Customer support and automation service providers
- Internal team members handling your order or support request
- Legal or government authorities, if required by law
Only the information required to complete the relevant service will be shared.
## 7. Payment Information
Payments are processed through secure third-party payment gateways. Autocraft India does not store your full card, UPI, net banking, or sensitive payment credentials.
## 8. Data Storage and Security
We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure.
However, no method of internet transmission or electronic storage is 100% secure. By using our website or communicating with us online, you acknowledge this risk.
## 9. Data Retention
We retain customer and conversation data only as long as necessary for:
- Order processing
- Customer support
- Legal compliance
- Business record keeping
- Service improvement
You may request deletion of eligible personal data by contacting us.
## 10. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete eligible personal information
- Withdraw consent for promotional communication
- Ask questions about how your data is used
To request this, contact us using the details below.
## 11. Cookies and Tracking
Our website may use cookies, pixels, analytics tools, and advertising technologies to improve website performance, understand customer behavior, and run relevant ads.
You can control cookie settings through your browser.
## 12. Children’s Privacy
Our products and services are not directed at children under 18. We do not knowingly collect personal data from children.
## 13. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
## 14. Contact Us
For privacy-related questions or data requests, please contact:
Autocraft India
Website: https://theautocraft.in
Email: support@theautocraft.in
WhatsApp/Support: +91 73564 44646
