Refund policy

Cancellation, Replacement and Refund Policy

Last updated: 2 October 2026

Thank you for shopping with Orbiz Autocraft. We check every product before it leaves us. If something is wrong with your order, this policy explains how we will put it right.

1. Cancellations

  • You may cancel an order at any time before it has been shipped by contacting our support team with your order number.
  • Once an order has been shipped, it can no longer be cancelled.
  • For a cancelled prepaid order, the amount paid is refunded to the original payment method.

2. When you can ask for a replacement or refund

You may request a replacement or a refund if:

  • the product has a manufacturing defect;
  • the product was damaged in transit;
  • you received the wrong product;
  • parts or accessories are missing; or
  • the product is materially different from its description on our website.

Many of our products are made to order for a specific vehicle brand and design. For this reason we are unable to accept returns for a change of mind, or because the wrong brand, model or design was selected when ordering.

3. How to raise a request

  1. Contact us within 7 days of delivery by phone, WhatsApp or email, using the details below.
  2. Share your order number, clear photos of the product and packaging, and an unboxing video showing the package being opened. The video helps us verify the claim quickly and take it up with the courier where needed.
  3. Our team will review the request and reply, normally within 2 working days.
  4. If we ask for the product to be returned, please send it unused, in its original condition and packaging, following the instructions we give you.

4. Replacements

Once a request is approved, we will send a replacement at no extra cost. If the same product is not available, we will offer an alternative or a refund.

5. Refunds

  • Approved refunds are issued after the returned product has been received and inspected, or on approval where no return is required.
  • Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by bank transfer or UPI to the details you provide.
  • Refunds are normally processed within 5 to 7 working days of approval. Your bank may take additional time to credit the amount.
  • Shipping charges and the Cash on Delivery processing charge, where paid, are non-refundable.

6. What is not covered

  • Products that have been used, installed, altered or damaged after delivery.
  • Requests raised more than 7 days after delivery.
  • Minor variations in colour or finish caused by photography, lighting or screen settings.
  • Gift cards and complimentary items.

7. Contact us

Orbiz Autocraft
Support: +91 95675 84333
Escalation: +91 98959 24646
Email: connect.npd@gmail.com
Address: Chemmad, Kerala 676306, India
Website: https://theautocraft.in

Nothing in this policy limits any right you have under applicable Indian consumer law.