Privacy policy

Privacy Policy

Last updated: 2 October 2026

Orbiz Autocraft respects your privacy. This policy explains how we collect, use, store and protect your information when you use our website or contact us through Instagram, Facebook, Messenger, WhatsApp, our advertisements or our support channels.

1. Who we are

Orbiz Autocraft sells automotive accessories through https://theautocraft.in. Our website is hosted on Shopify.

2. Information we collect

Name, phone number, email address and delivery address
Order details, including vehicle brand and product preferences
Payment status and transaction reference
Instagram or Facebook username and profile ID, where you contact us there
Messages, comments, enquiries and support conversations
Device, browser and website usage data, collected through cookies and similar technologies
Any other information you choose to share with us

3. How we use your information

To process, produce and deliver your orders
To send order updates and tracking details
To answer enquiries and provide customer support
To follow up on a checkout you started but did not complete
To improve our products, website, advertising and service
To prevent fraud, misuse and spam
To meet legal, tax and accounting requirements

4. Marketing messages

With your consent, we may send you offers by email, SMS or WhatsApp. You can opt out at any time using the unsubscribe option in the message or by contacting us.

5. Meta, Instagram, Facebook and WhatsApp

When you message, comment on or interact with us on Meta platforms, we receive the profile and interaction information those platforms provide, such as your public name, user ID and message content. We use it only to respond to you, provide support and manage sales conversations.

6. Automated replies

We may use automation or AI-assisted tools to answer common questions such as price, availability, COD, delivery time and order status. Complaints, refunds, cancellations and payment issues are passed to our support team.

7. Who we share information with

We do not sell your personal information. We share only what is needed with:

courier and logistics partners;
payment and checkout service providers;
our e-commerce platform and website service providers;
customer support, messaging and advertising service providers;
our own team members handling your order; and
government or legal authorities, where the law requires it.

8. Payment information

Payments are processed by secure third-party payment gateways. We do not store your full card, UPI or net-banking credentials.

9. Cookies and tracking

Our website uses cookies, pixels and analytics tools to keep the site working, understand how it is used and show relevant advertising. You can control cookies through your browser settings.

10. Storage, security and retention

We take reasonable steps to protect your information from unauthorised access, loss or misuse, although no online system can be guaranteed completely secure. We keep information only for as long as needed for orders, support, legal and tax records, and service improvement.

11. Your rights

You may ask us to:

give you access to the personal information we hold about you;
correct inaccurate information;
delete eligible personal information;
stop sending you promotional messages; and
explain how your information is used.

To make a request, contact us using the details below. We may need to verify your identity first. See also our Data Deletion page.

12. Children

Our products and services are not directed at anyone under 18, and we do not knowingly collect their personal information.

13. Changes to this policy

We may update this policy from time to time. The current version, with its revision date, is always available on this page.

14. Contact us

For privacy questions, requests or complaints, please contact:

Orbiz Autocraft
Support: +91 95675 84333
Escalation: +91 98959 24646
Email: connect.npd@gmail.com
Address: Chemmad, Kerala 676306, India
Website: https://theautocraft.in