# Terms of Service
Last updated: June 1, 2026
Welcome to Autocraft India. By using our website, placing an order, contacting us through Instagram, Facebook, Messenger, WhatsApp, or interacting with our ads and services, you agree to the following Terms of Service.
## 1. About Autocraft India
Autocraft India is an ecommerce brand offering premium automotive accessories, including decorative vehicle number plate frames and related products.
Website: https://theautocraft.in
## 2. Product Information
We try to ensure that product details, images, prices, descriptions, availability, delivery estimates, and other information are accurate.
However, slight variations may occur due to product updates, screen display differences, manufacturing changes, stock availability, or photography lighting.
## 3. Decorative Product Disclaimer
Some Autocraft products, including decorative number plate frames, are designed as styling/accessory products.
Unless specifically mentioned, our products should not be considered official HSRP plates or government-approved replacement registration plates.
Customers are responsible for checking and following local vehicle registration, road transport, and legal guidelines applicable in their area.
## 4. Orders
By placing an order, you agree that:
- The information provided by you is accurate
- You are responsible for choosing the correct product/model/variant
- You will provide the required delivery and contact details
- You understand the product description before purchasing
We reserve the right to cancel or refuse any order due to stock issues, pricing errors, suspected fraud, service limitations, or any other valid reason.
## 5. Pricing and Payment
Prices are displayed on the website or communicated through official sales channels.
Available payment options may include online payment, COD, or other payment methods shown at checkout.
COD availability may depend on product, order value, location, or courier service availability.
## 6. Shipping and Delivery
Usually, dispatch takes 3–4 working days unless otherwise mentioned.
Delivery time after dispatch depends on the customer’s location, courier partner, serviceability, holidays, weather conditions, and other logistics factors.
Delivery dates shared by us are estimates and not guaranteed unless explicitly confirmed in writing.
## 7. Order Tracking
Tracking details will be shared when available after dispatch.
If tracking is not updated immediately, it may take some time for the courier system to reflect the latest status.
## 8. Cancellations, Returns, and Refunds
Cancellation, return, replacement, or refund requests are subject to our internal policy and the nature of the product.
Customized, personalized, used, damaged by customer, or incorrectly ordered products may not be eligible for return or refund.
For any issue, customers must contact our support team with order ID and issue details.
## 9. Customer Communication
Customers may contact us through website, Instagram, Facebook, Messenger, WhatsApp, or other official channels.
We may use manual or automated replies to respond to common enquiries. Sensitive matters such as refund, cancellation, payment issue, complaint, damaged product, wrong product received, or delivery dispute may be forwarded to a human support team.
## 10. User Conduct
You agree not to:
- Misuse our website or communication channels
- Share false, abusive, threatening, or misleading information
- Attempt fraud, fake orders, or unauthorized transactions
- Interfere with our website, systems, ads, or support channels
We reserve the right to block, restrict, cancel, or report misuse.
## 11. Intellectual Property
All product images, brand assets, website content, designs, logos, graphics, text, and marketing materials belong to Autocraft India or its respective owners.
You may not copy, reproduce, modify, distribute, or use our content without permission.
## 12. Limitation of Liability
Autocraft India is not liable for indirect, incidental, or consequential losses caused by product misuse, incorrect installation, legal non-compliance by the customer, courier delays, third-party service issues, or circumstances beyond our control.
## 13. Changes to Terms
We may update these Terms of Service at any time. The updated version will be posted on this page with a revised date.
## 14. Contact Us
For questions related to these Terms, please contact:
Autocraft India
Website: https://theautocraft.in
Email: support@theautocraft.in
WhatsApp/Support: +91 73564 44646
